Condiciones de servicio
Warranty Policy
All claims made under the 1-Year Limited Warranty (“Warranty”) will be governed by the terms set out in this warranty document.
Your Octava Engineering (“OE”) hardware product (“Product”) is warranted against defects in materials and workmanship for a period of (1) year from the date of original purchase (“Warranty Period”) when used in accordance with OE’s user manuals and published guidelines. Published guidelines include but are not limited to information contained in technical specifications, user manuals, and service communications.
If a defect arises during the Warranty Period, OE will repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability. Proof of purchase may be required to verify eligibility.
Opening the Product without written or verbal permission from OE will void the Warranty.
Esta Garantía excluye los daños resultantes del abuso, accidente, modificaciones, reparaciones no autorizadas u otras causas que no sean defectos de materiales y mano de obra.
OE proporcionará el servicio de garantía a través de la siguiente opción:
(i) Mail-in service. If OE determines that your Product is eligible for mail-in service, OE will send an Return Merchandise Authorization (RMA).
Las opciones de servicio, la disponibilidad de piezas y los tiempos de respuesta pueden variar según el país.
La garantía no se aplica a los productos que no son de la marca Octava Engineering, incluso si están empaquetados o se venden con productos de Equipo Original. Los productos que no son de la marca Octava Engineering pueden tener el beneficio de una garantía del fabricante proporcionada por el fabricante del producto. Por favor, consulte la caja y la literatura de su producto para más detalles.
Exchange Policy
OE will provide the ("Customer") with a Return Merchandise Authorization ("RMA") and ("Invoice").
The Customer must pay the Invoice to initiate the exchange process. Once Octava Engineering ("OE") receives payment for the Invoice, the Exchange Item(s) will ship.
Inbound Shipping:
The Customer is responsible for the costs and coordination of shipping item(s) on the RMA to OE within 60 days, governed by Incoterms Delivered at Place (DAP).
Outbound Shipping:
The Customer is responsible for shipping costs, duties, and taxes for the item(s) on the Invoice as per Incoterms Ex-Works (EXW).
Evaluation:
Once OE receives the item(s) on the RMA, an evaluation will begin. OE will provide the Customer with the root cause of the failure and documented findings. During the evaluation, the Warranty will be approved (Yes) or denied (No).
Warranty (YES): The Customer will receive a refund or credit equal to the listed price of each Warranty (YES) item on the RMA.
Warranty (NO): No refund or credit will be given to the Customer (see Warranty).
Options:
- OE can return the RMA item(s) as-is or provide a time and materials (T&M) repair quote.
- If the RMA item(s) are in good working condition, with no defects, and the Customer does not want the RMA item(s) returned, a refund or credit "market value" will be given.
Repair Policy
OE will provide the ("Customer") with a Return Merchandise Authorization ("RMA").
Inbound Shipping:
Estados Unidos
U.S. Customers will get a prepaid shipping label for their RMA item(s). Customer must successfully coordinate shipping to OE within 30 days.
International
The Customer is responsible for the costs and coordination of shipping item(s) on the RMA to OE within 60 days, governed by Incoterms Delivered at Place (DAP).
Evaluation:
An evaluation starts once OE receives the item(s) on the RMA. OE will provide the Customer with the root cause of the failure and documented findings. During the evaluation, the Warranty will be approved (Yes) or denied (No).
Warranty (YES):
No Charge—(T&M) repair is $0 for the Customer.
Outbound Shipping:
Estados Unidos
OE ships item(s) to Customer as per Incoterms Delivered Duty Paid (DDP).
International
The Customer is responsible for shipping costs, duties, and taxes for the item(s) as per Incoterms Ex-Works (EXW).
Warranty (NO):
OE will provide a time and materials (T&M) repair quote.
- Approval and payment are required for work to begin.
- If repair or return is not decided within 90 days, the item(s) will be scrapped.
Outbound Shipping:
Worldwide
The Customer is responsible for shipping costs, duties, and taxes for the item(s) as per Incoterms Ex-Works (EXW).